Operations runs the company on spreadsheets and politely-worded engineering tickets. Marcus is for the moment you stop asking nicely and build the thing yourself — without becoming a developer.
You manage a thousand records and the production app gives you one screen at a time. Describe to Marcus what you need — filter, select, edit, audit, export — and ten minutes later you have a hosted internal tool wired to your database with permissions only your team has.
The reason engineering keeps deprioritising it isn't malice; it's that one-off ops tooling is a bad use of senior engineering time. Marcus is the right use.
Refunds processed today, fraud flags pending review, support tickets older than 24 hours, churn risk scores by cohort. Marcus produces dashboards that look like a product, not a Looker accident — with proper colour, proper alignment, proper export buttons.
Your weekly leadership update becomes a URL you send instead of a slide deck you author.
The ops team needs to read fifteen tables across three services to answer one customer email. Marcus builds you a single search-and-detail view that joins them, respecting row-level access, with the columns you actually use.
No more “can you run this SQL for me” messages to the data team. No more access creep that takes a year to clean up.
What ops teams build with Marcus
Search by email or order ID, see purchase history, push a refund through Stripe with a reason code, log it back to Salesforce. Built in an afternoon.
Charges flagged by the model, sorted by risk, with one-click approve/reject and a notes column. The queue used to be a Google Sheet; now it's an audit-logged tool.
Every new enterprise customer's status across signed, kicked-off, integrated, live. Hooked to your CRM, visible to the whole CS team, no Notion shuffling.
“Half my job was nagging engineering. The other half was real work. Marcus made the first half disappear so I could do twice as much of the second.”— Operations lead, marketplace, in a beta debrief.
Build the internal tool yourself, audited and access-controlled, before lunch.
Build an internal tool →